How do I create an account and what are the benefits of having one?
Creating an account with SalesNBulk.com is an easy and quick process. To join us, simply click the “Register” tab at the top of our homepage and complete the form which asks for your name, address, phone number, a valid email address and a password of your choice. After registering, you will be able to log in as an existing customer to place your orders online and check order statuses. The other benefits of having an account with us are access to your order history to make reordering as easy as a couple of clicks. In addition, we’ll also add you to our growing email list and send you updates and special deals.
What if I need help using your website or placing an order, can I reach someone?
Our friendly and knowledgeable customer service staff is available to assist you Monday through Friday 9:00 AM to 5:00 PM EST. You may contact them by calling (877) 232-3070 or emailing info@salesnbulk.com.
What if I need an item that is not on your website?
In addition to the products on our website, we have access to thousands more! Please contact our customer service department at info@salesnbulk.com with any unlisted product that you’re interested in.
What forms of payment do you accept?
SalesNBulk.com accepts American Express, Visa, Discover, and MasterCard payments. Please contact our customer service department regarding wire transfer payments or paying via check.
How long does it take orders to ship and via which carrier do you ship?
Generally all orders ship within 3-7 business days (Monday-Friday excluding national holidays). In the unlikely event that an ordered item is not in stock, we will contact you immediately with a revised ship date or a comparable in stock item. We mainly ship via UPS. In the event that special arrangements need to be made, please contact a customer service representative.
How can I track my order?
Upon shipping, we will send you an e-mail confirmation containing the tracking number and carrier of your package. Some orders may be delivered in separate shipments. Shipping and tracking information are also available under the “Order Status” tab at the top of our homepage.
What is your return policy?
Part of our customer satisfaction guarantee is making returns as quick and easy as possible . If you are not satisfied with your purchase for any reason, you may return your order within 30 days of delivery. All items must be in their original, sealed packaging with original invoice. Please contact our customer service department for a return label. Upon receipt and inspection of your order, a refund (minus shipping costs) will be refunded to you. Please be aware that any orders opened, used, or past 30 days are not eligible for return.
What if my order is defective or arrives damaged?
In the unlikely and unfortunate event that your order arrives defective or damaged, please contact our customer service department. An associate will be glad to issue a pre-paid shipping label for you to return the order. Upon receipt of your return, we will issue you a full refund plus shipping costs.
Do you offer gift certificates?
SalesNBulk.com is proud to offer gift certificates to our customers. Gift certificates are available for purchase at the sidebar of our homepage and make great gifts for friends, family, and business associates! |
